2022/12/20
Important Notice
| Date | Content |
|---|---|
| 2022/12/20 |
System Maintenance Notification Due to system maintenance, it will not be possible to access our website during the following period:December 20, 22:00 JST ～ December 21, 7:00 JST Please note that the maintenance start and end times may be slightly changed. The website will accessible after the maintenance is completed. We apologize for any inconvenience this may cause our customers. |
| 2022/12/12 |
System Maintenance Notification Due to system maintenance, it will not be possible to access our website during the following period:December 14, 9 pm JST - December 15, 7 am JST Please note that the maintenance ending time may be delayed. The website will accessible after the maintenance is completed. We apologize for any inconvenience this may cause our customers. |
| 2022/11/02 |
Croooober website failure Notification! We are currently experiencing a system malfunction and are unable to accept the orders.We are working on the problem and are taking measures to fix it as soon as possible. Once the issue is resolved we will update you as soon as possible. Please be patient and thank you for understanding. |
| 2022/11/01 |
Maintenance notification! Due to the renewal of the Croooober membership system, the service will be temporarily suspended during the following hours.We apologize for any inconvenience caused and appreciate your understanding. 【Date & Time】 November 1, 2022 12:30-18:00 JST *maintenance end time may change. If you have any questions about the renewal, please check contact the Customer Support Team |
| 2022/10/05 |
Important! Croooober Membership Transition Notification We will renew the Croooober membership system to provide better service to our customers.Renewal will be performed on November 1, 2022 In order to transfer your Croooober account history, you will need to re-register your account after November 1, 2022, using the email address registered with your current Croooober account. Membership re-registration will become available from November 1, 2022. Please check your currently registered e-mail address at the following URL. https://www.croooober.com/en/setting/mail If you have any questions, please check the Q&A below. Q&A Q: I forgot my email address that was registered on the Croooober site. A: Please confirm your current email address by October 30, 2022, using the URL below. https://www.croooober.com/en/setting/mail Q: I forgot my email address, so I made an inquiry, but I never heard back. A: As a general rule, we are replying within 2 business days. Q: The previously registered e-mail address is no longer in use. I can't receive the Croooober account re-registration email. A: Please change your registered email address to the one you are currently using by October 30, 2022, using the URL below https://www.croooober.com/en/setting/mail Q: Will my current history be transferred, if I re-register for a Croooober account? A: If you re-register with the email address you had before the renewal of the Croooober membership system, your current account history will be transferred. Membership re-registration will be available from November 1, 2022. Please confirm your current email address by October 30, 2022 using the URL below. https://www.croooober.com/en/setting/mail Q: Do I need to re-register my account after the renewal of the Croooober membership system? A: If you wish to use Croooober services after the renewal on November 1, 2022, please proceed with registration again. Membership re-registration will be available from November 1, 2022. Q: Where can I re-register my Croooober account? A: After the renewal on November 1, 2022, members` account re-registration could be performed on Croooober website. Q: Other questions about Croooober Membership Renewal A: Please contact us through the email below. ▼ Croooober Customer Support ▼ worldwide@croooober.com |
| 2022/07/04 |
Croooober account Instagram hacked! Dear Croooober User, Follower, Customer!First of all, thank you for all you support you are providing for a long time now. We would like to inform you that our Official Instagram account (@croooober_up_garage) was hacked by last Friday, July 1 at 7 PM JST. And we do not have an access to it now. We have already been contacted by someone demanding something in order to give it to us back. Please make sure you do not trust anyone who will try to be in touch with you on behalf of Croooober and stay away from any suspicious users in order to avoid any fraud efforts. We are working with our Legal department on this matter now and keep you informed on this matter. We will be continuing auto parts posting on Facebook and staying connected. Stay safe and Best regards, Croooober TEAM |
| 2022/07/04 |
Maintenance notification, July 6, 2022 Dear Croooober Customer!Thank you for your continued patronage of Crooooober. Due to system maintenance, no orders will possible between July 5 11:00 pm and July 6 1:00 am. We apologize for any inconvenience this may cause and appreciate your understanding. Best regards, Croooober TEAM |
| 2022/03/24 |
Stop shipping to Europe as of April 1, 2022 Dear Croooober Customer!This is to inform you that starting April 1, 2022, we are no longer be able to ship parts to Europe (including the UK). This is due to the GDPR regulation. All orders accepted before April will be shipped as per the schedule. Orders delayed will be supported by Croooober Customer Service in accordance with the delivery terms and conditions. Reference link: https://www.croooober.com/help/en/claim/ Best regards, CROOOOBER TEAM |
| 2021/12/15 |
Working schedule during coming New Year holidays Dear Croooober Customer!First of all, we would like to congratulate you on the coming Christmas and New Year Holidays, and wish you all the best! Please find the orders international shipping schedule during the holidays: - last shipping day in 2021: December 29 - shipping start in 2022: January 4 All orders accepted after December 27 will be shipped in January on a first-come-first-served basis. Best regards, Croooober TEAM |
| 2021/12/07 |
FedEx economy service suspension Dear Croooober Customer!We are sorry to inform you, but due to the pandemic issue spread FedEx decided to suspend its Economy service and as of 16 December 2021, to offer the Priority Service only. All orders placed up to 0:00 AM JST on 16 December 2021, will be accepted and shipped as usual using Economy service. Thank you for understanding. Best regards, Croooober TEAM |
| 2021/07/19 |
Japanese National Holidays in Summer 2021 Dear Croooober Customer,Due to the Tokyo Olympics, July 22 and 23 are announced as National Holidays in Japan. No pick-up and shipping services will be performed on those days. And due to the further Olympic Games which will be held between August 23 and August 8, some delays in delivery are considerable. Then the Obon, Japanese National Holidays will take part and at last, Tokyo Paralympics will take the turn starting on August 24 and ending on September 5. Some delays during the Tokyo Olympics are considerable. Thank you for understanding and Best regards, Croooober Customer Support Team |
| 2021/04/23 |
Golden week holidays in Japan Dear Croooober Customer,This is to inform, we have the annual Golden Week holidays coming ahead in Japan. While all companies in Japan are not operating during the holidays, we will not be able to respond to your inquiries and perform international shipments during 4 business days below: - April 29 - from May 3rd to May 5th All the stores will be operating as per normal working schedule and online orders still will be possible during the holidays. But some delay in the order processing might occur. Let us express our sincere apology for the inconvenience it may cause. Thank you for your support and understanding. Best regards, Croooober TEAM |
| 2021/03/04 |
EMS and Surface shipping methods Good news!We are happy to announce that EMS and Surface are back now and ready to serve you. Japan Post resumed the above services, but for most countries only. Please note that delay is possible, that is why take it into consideration when choosing the shipping method. Best regards, Croooober TEAM |
| 2020/12/16 |
Announcement about shipping during Holiday Season Due to the year-end and New Year holidays in Japan International shipping will not be performed from December 30th, 2020, and January 3rd, 2021.The last pick-up day in 2020 is to be performed on December 29th. All orders placed and proceeded after December 25th, 2020 will be shipped out starting from January 4th, 2021 in the first come-first served sequence. Thank you for your understanding and support. Merry Christmas!!! Best regards, Croooober TEAM |
| 2020/04/27 |
Worldwide shipping situation due to Covid-19 Dear Croooober Customer,We are sorry to inform, but due to the Pandemic issue, most post offices in the World do not operate well now. In this concern, we are making possible to proceed with orders using DHL express as the only shipping method possible. We will resume all other shipping methods once the Covid-19 issue is resolved. Please stay save and thank you for your understanding. Best regards, Croooober TEAM |
| 2020/04/02 |
Croooober Website maintenance Due to the end of the fiscal year in Japan and company structure changes, technical works will be performed on the website between March 27 17:00 JST - April 6 15:00 JST and no orders will be possible!We are expressing our sincere apologies for any inconvenience it may cause. Best regards, Croooober TEAM |
| 2020/01/31 |
Trouble with FedEx shipping cost on the website We are sorry to inform, but FedEx shipping cost is currently not available on our website due to a technical issue on partner`s platform. We are working hard to resolve the issue as soon as possible in order to offer our customers the widest shipping methods choice available.Let us express our sincere apologies for the inconvenience it may cause and Thank you for understanding. Best regards, Croooober TEAM |
| 2019/06/01 |
Announcement on Starting the Exclusive Sales in the U.S. by UPGARAGE USA UP GARAGE Co., Ltd. ("UPG") and UPGARAGE USA Co., Ltd. ("UPGUSA") has concluded the Agreement on Exclusive Sales in the U.S., and UPGUSA has started on June 1, 2019, exclusive sales in the U.S. regarding UPG's car and motorcycle parts and accessories UPG sells outside of Japan (the "Exclusive Sales").UPGUSA is an important sales base for overseas sales of Croooober Holdings Group. We will make continuous efforts to meet demands from our customers and look forward to your continued patronage in the future. Thank you. [Seller] Company Name: UP GARAGE CO., LTD. Representative: Teruhiko Kohno, President [Exclusive Seller] Company Name: UPGARAGE USA Co., Ltd. Representative: Teruhiko Kohno, President |